September 1, 2024

A portal designed to help MSPs be more efficient and profitable

An integral part of helping MSP's profit from communications services is providing them with easy and convenient access to information of many types. Typically, this is done through a portal of some kind.  Wholesale communications is a niche business model for which very few 'off the shelf' solutions exist, and so the options available are limited to two basic choices: 1. Cobble together a set of separate tools and platforms to try and create a seamless experience for partners.  or 2. Design and develop a fully customised portal that provides partners with a truly seamless experience.  Obviously the second option is the more challenging and costly, but it's also the only realistic choice for a company that wants to empower MSP's to be more efficient and profitable. In this article we explore the journey that Activa Communications has embarked on to build and deliver a market-leading portal to empower our partners to become more efficient and profitable, and to better support their customers.