Xelion provides advanced features such as Listen In and Whisper that allow supervisors to coach and advise operators on live calls, to enhance training and improve customer experiences.
Activa Communications contributes to CRM Australia article on the decision by Telstra Wholesale to axe their widely used CTS platform. The article provides a good summary of the reactions of various industry figures to this significant decision by Telstra Wholesale CTS.
One of the best aspects of Xelion is also perhaps one of the worst - Xelion includes all of its wide range of advanced features of Xelion as standard with every license of the product. There is a huge range of advanced features of Xelion included with every license, and in this article, we will explore a number of those "hidden" advanced features of Xelion and illustrate how they make omni-channel unified communications easy for your MSP and your customers.
3CX is a popular phone and unified communications platform, particularly among MSPs, but is it the best choice for your MSP?
There is a wide range of unified communications platforms on the market today, and many of them present compelling advantages over 3CX.
In this article we explore the top 5 reasons to replace 3CX in your MSP today.
SentryNet provides transparent security for MSPs, offering a compelling new layer to their stack - a transparent threat and content filtering service that requires no deployment to the end point, and no cost per user.
Instead, SentryNet seamlessly blends Internet connectivity with threat and content filtering, allowing you to protect your customers without complicating your stack.
In this article we explore three areas where SentryNet is an ideal complement for the cybersecurity offering of any MSP, and how your MSP can improve your cybersecurity offering without adding complexity using SentryNet.
Every MSP is looking for ways to compete more effectively and improve margins, but profit margins are hard to maintain when you're selling the same product as everyone else.
Xelion provides compelling benefits to MSPs looking for an alternative to 3CX and similar platforms. It's easier to sell, easier to support, and can significantly improve the margins MSPs can generate from their UC/telco offerings.
In this article we explore three areas where Xelion is an ideal replacement for 3CX for MSPs, and how your MSP can increase margins with Xelion.