Streamlining communication has always been essential for businesses, with the ability to promote collaboration, improve workflows, and heighten productivity being top priorities. When your MSP is looking to meet the needs of the modern workplace, stay competitive, and build long term client relationships, adding a Unified Communications Platform (UCaaS) to your offering is key.
What is a Unified Communications Platform?
Unified Communications extends the functionality of a typical business phone system, providing centralised communication solutions including audio and video calling, instant messaging, document sharing, and more to keep teams connected and to simplify communication with customers. As remote and hybrid working become more commonplace, Unified Communications have become even more essential to improve efficiency and maximise the productivity of distributed workforces.
At Activa, we offer Xelion to support your MSP’s Unified Communications Platform needs. In fact, we’re the exclusive distributor of this solution in Australia and New Zealand. Alongside the seamless integration of voice, video, messaging, and collaboration capabilities, this service delivers features typically only found in specialised contact centres to your customers, from managing call routing and queue structures to monitoring team performance and SLA compliance, and more. You can find a comprehensive list of Xelion’s features here. Used by thousands of businesses and supporting over 200,000 users daily, it’s the safe, trusted, and simple to use platform with powerful functionality that delights your customers.
How Can a Unified Communications Platform Offering Benefit Your MSP?
Xelion Unified Communications delivers a range of benefits for your business including:
- Increasing Your Monthly Recurring Revenue
The demand for Unified Communications Platforms (UCaaS) is increasing, making this subscription-based solution an ideal way to build reliable ongoing revenue streams for your MSP that support budgeting and future business growth.
- Supporting Customer Stickiness
When you satisfy your customer needs, your MSP reduces their exposure to competitors that may have similar offerings and increases stickiness by supporting your status as their go-to vendor. Bundling an integral service such as a Unified Communications Platform with your existing services adds value to your offerings, strengthens your relationships, and supports customer retention.
- Ensuring Seamless Implementation
Xelion’s simple licensing model includes all features as standard and unlimited devices for each user. Without complex agreements and pricing structures, this solution streamlines license management for your team, ensuring they spend less time setting up and managing this service so they can spend more time on key areas of your business.
- Providing Heightened Flexibility
This cloud-based solution can be accessed from any device connected to the Internet, and across all platforms including Windows, Mac, Apple iOS, and Android ensuring your clients’ teams needs and preferences are supported for truly flexible working. Access to all features with unlimited devices also supports each user’s preferred workflow and supports optimal connectivity, with features released in future updates also included.
- Comprehensive Support for Your Team
We’re channel-only with a support team that specialises in working with MSPs to provide tailored solutions, which includes proactively identifying and resolving issues. With a single point of contact for technical support, you can expect faster resolutions, a more collaborative partnership, and improved customer satisfaction. Alongside this L2 and above support, our team provides sales and marketing support to further empower your efforts.
How Activa Communications Can Help
Are you ready to explore how a Unified Communications Platform can benefit your MSP? At Activa, we’re passionate about supporting your success and growth with innovative and reliable services. If you’d like to discuss the benefits of Xelion for your business, you can learn more about the platform and it’s features here, or get in touch with our team today to discuss our Partner Program here.