Powerful simplicity
Many popular platforms prevent you from taking control of your communications, often meaning your IT team needs to be involved to make simple changes. The Xelion platform delivers ease of use, providing flexibility that allows you to directly manage your communications.
Impressive functionality
Manage your communications like a professional, quickly and easily, with Xelion. Call forwarding between devices, automatic availability tied to your calendar, live messaging, video calls, and much more.
Features normally only found in specialised contact centre systems are just part of the system. With Xelion, everything is included.
Businesses choose Xelion around the world
Users depend on Xelion every day
Any device, any time
Xelion provides powerful functionality across all platforms including Windows, Mac, Apple iOS and Android. If you have a connection, Xelion will keep you connected and in control.
Experience the power of a communication platform that lets you work the way you want to – wherever you choose.
Features for the modern workplace
Xelion provides a depth of functionality. Behind a simple, easy to use interface Xelion offers features typically only found in larger, complex, and often far more costly systems designed with large businesses in mind.
Xelion includes all features with every license, so you never have to worry about paying more for the features you need.
Full functionality, any platform
Xelion provides comprehensive functionality from whatever device you choose to use at the time.
Using a smartphone, Xelion allows you to manage your team, view call statistics, change call routing, update presence settings, and do virtually anything you can do from your computer.
Power when you need it
Xelion includes powerful contact centre features and makes them accessible to any business. Manage complex call routing and queue structures, monitor team performance and SLA compliance, and improve training and customer service with features such as “Whisper” and “Barge”, all using standard built in features of Xelion.
Features
Xelion includes such a breadth of features and functions that an exhaustive list is best shared in our training and documentation materials, but a list of key and notable features is provided below.
| Key Xelion Features | |
|---|---|
| Softphone | The Xelion desktop application gives you complete control and visibility of your communications through a single user interface. |
| Mobile | Available for both IOS and Android, the mobile apps gives you instant access to your communications whilst on the move. |
| Call Routing | Manage inbound calls via Hunt Groups, Overflows, Call Queues, Auto Attendants and much more. |
| Call Schedules | Time of day routing – Route calls in different ways depending on your work schedule and in the case of emergencies. |
| Multi Devices | Unlimited devices – users can have desk-phones in the office, cordless at home and mobile apps for on the move. |
| Hot Desking | Use any Xelion connected handset as your own extension at any time at any location. |
| Wall Boards | Real time visibility on performance stats on individuals or teams, display wall boards on screens across your business or access on the move. |
| Call Recording | 1GB storage per user. Record individuals, teams or all calls within a business, stop-start functionality for 3rd party payments over the phone. |
| SMS | Send SMS messages to your customers via the Xelion Desktop app using your own business brand. |
| Instant Messaging | A private secure internal collaboration tool for one to one and group communication including document sharing. |
| Connect with your end customers like never before. Included as standard simply add the plug-in to your website and retrieve your messages keeping all your communications in one place. | |
| Presence | Instant visibility of all colleagues. Check if they are on the phone, identify location and availability. |
| Single Sign On | With Azure AD sync users can now sign into Xelion with their Microsoft credentials eliminating the needs for multiple log-ins and managing multiple passwords. |
| Listen Live | Listen in real time to your team on the phone to ensure quality and compliance. Managers can listen into calls for training and support when faced with difficult customers. |
| Query Tool | A database interrogation tool to gather in-depth analysis on your business communications. |
| Log in and Out | Join and leave Hunt Groups depending on your availability or business role. |
| Updates | Automated updates are released continuously to ensure the platform is performing at its optimal level at all times. |
| Music on Hold | Use the built-in music on hold tracks or upload your own music or marketing messages. |
| Power Users | Manage your teams phoneline, set their status, add greeting or out of office messages all through the Softphone. |
| Voicemail | Individual or group mailboxes. Collect all unanswered calls or enable voicemail to email so you never miss those important calls. |
| Self-Manage | Each Xelion user can self-manage their phone line all through the softphone or mobile app. They can update status and presence, twin to deskphone, divert calls and more. |
| Address Book | The powerful, unlimited global address book enables fast dialling of your contacts alongside a full history communication log to ensure professional service. Xelion tag every inbound call to meet all GDPR requirements. |
| Favourites List | Have all your favourites visible for ease of use to check availibility and click to dial. |
| Microsoft 365 | Free with every licence, you can now sync your calendars and contacts as standard. |
| Reporting | Reporting packs included as standard to ensure you can manage your entire estate through a single user interface. With automated daily, weekly and monthly schedules you will always be in control of communications. |
Are you an MSP, Reseller, or Technology Advisor to businesses?
Our partner program empowers you to provide your customers with business-grade Internet, secure Private Networks, VoIP and SIP calling and trunking services, Xelion and Teams Phone hosted communications platforms and a range of complimentary services.
We provide you with everything you need to generate ongoing revenue streams for your business, including a white-label billing portal, managed ordering and provisioning, sales and marketing collateral, and technical support for your team. Contact us today to learn more about our Partner Program.
Explore Our Services
Our communication solutions can assist your business in enhancing collaboration, improving communication, and expanding its reach.
Business-grade Internet
Connecting your business to the Internet with Tier 1 Fibre and NBN services.
Private Networks
Connecting your business systems across your office locations securely.
VoIP and SIP Services
Flexible voice calling services to replace traditional landline services.
Xelion Phone System
Powerful communications systems hosted for you in the cloud.
Microsoft Teams Phone
Expertise to connect your voice services to the Microsoft Teams platforms.
Handsets and Headsets
A range of communications equipment to suit your needs and budget.
SentryNet
Secure your Internet connectivity with integrated security and content filtering.
Messaging
Powerful and secure messaging services that integrate with virtually any application.
Data Centre as a Service
Enterprise-grade compute and storage platform with full redundancy.
Why Choose Activa?
Channel-only
We’re 100% channel-only, and will never compete with you for customers. Our only focus is supporting your business’ success.
We support your team
We work with MSPs, IT consultants, and IT advisors, supporting your team to ensure the best solutions and results for your business and your clients.
Integrated services
Want to use Microsoft Teams? Xelion Phone System? A physical phone system at your office? No problem – our services can be used with almost any communications platform.
Simple, efficient, and cost-effective
We’re committed to providing easy to use and efficient services, and helping you to control costs.
Carrier independent
We’re not tied to any one carrier for any of our services, allowing us to recommend solutions based on what would truly suit your business’ needs.
Supporting Australian businesses for 20+ years
Our services have empowered businesses, large and small, for over two decades. We’re locally owned and operated, staffed by real people in a real office.