Xelion multi-tenant pbx for MSPs is the Unified Communications platform for the modern workplace, delivering MSPs a fully managed Unified Communications platform they can deliver to customers ranging from micro-businesses through to enterprises operating contact centres.
Xelion features a truly revolutionary user interface that empowers the operator to manage their communications with ease, turning complex operations in other systems into simple and easy to use features of the system.
With a simple license model that eliminates different license versions, upgrades and renewals, Xelion makes it easy for MSPs to compete and stand out in the marketplace, with exclusive distribution in Australia and New Zealand through our Partner Program.
Activa Communications is the exclusive distributor of Xelion multi-tenant pbx for MSPs in Australia and New Zealand through our Partner Program, and we invite MSPs, consultants and technology advisors who are seeking an alternative to the commonly offered PBX and Unified Communications platforms to reach out today and find out how Xelion can transform their UC offerings.
Provide your customers with a market-leading and rapidly growing UC platform, combined with access to a national Tier 1 carrier grade IP voice network with interconnections to all major carriers within Australia, delivering a Unified Communications solution in Australia and New Zealand that can scale from the smallest to the largest customer requirements.
Xelion multi-tenant pbx for MSPs provides the perfect balance between single-tenant system control, and SaaS platform simplicity, allowing MSPs to focus on helping and nurturing their customers.
Learn more about the many benefits of Xelion below.
Xelion Feature Spotlights
Xelion multi-tenant pbx for MSPsprovides a depth of features and powerful functionality that is not immediately apparent, because its revolutionary interface allows the operator to access the power of the platform when they need it, without adding complexity to everyday operations.
Our series of Xelion Feature Spotlight videos showcase just some of the surprising features of the Xelion wholesale UC platform for MSPs.
Xelion provides a user experience that surpasses traditional UC and PBX phone systems. The operator is empowered to control the interface and access as much of the power of Xelion as they need, when they need it, across all platforms.
Xelion multi-tenant pbx for MSPs delivers a modular user interface that needs to be seen to be fully appreciated. Operators have the power to tailor the user interface to suit the situation, seamlessly adapting to circumstances as they arise.
For example, if a staff member needs to cover for reception staff unexpectedly, they can configure Xelion to suit on the fly in moment.
Xelion empowers the operator with its revolutionary user interface.
Xelion delivers a modular, configurable user interface across all platforms, empowering the operator to manage their communications with ease.
Xelion delivers an astonishing list of included functionalities, all under a simple licensing model with no upgrades, renewals or optional add-ons.
Impressive functionality
Xelion multi-tenant pbx for MSPs provides customers with a platform that scales with their business needs. Customers can manage their communications like a professional, quickly and easily, with Xelion. Call forwarding between devices, automatic availability tied to your calendar, live messaging, video calls, and much more.
Opening a new office and need a video conferencing system? – Xelion delivers.
Providing contact centre services unexpectedly? – Already included with Xelion.
Need scheduled and on demand custom reporting? – Available on any device.
Features normally only found in specialised contact centre systems are just part of the system. With Xelion multi-tenant pbx for MSPs, everything is included.
Powerful simplicity
With Xelion, ease of use is the MSPs superpower. Many popular platforms prevent the customer from taking control of their communications, and often this means unnecessary work for the MSP to be involved with making simple changes.
Not with Xelion multi-tenant pbx for MSPs. Our platform provides tremendous flexibility to the customer and allows them to manage their communications, whatever device they are using, through a simple, intuitive interface.
Customers benefit as staff require minimal training to use the system and are able to manage their communications efficiently and independently. MSPs benefit from reduced costs of support, freeing up valuable time to help customers.
The simple, intuitive interface of Xelion hides a powerful platform including features normally reserved for specialised contact centre systems.
With tight integrations to 365/EntraID and Teams, Xelion delivers the Unified Communicatons platform for the modern workplace.
Features for the modern workplace
Xelion multi-tenant pbx for MSPs provides a depth of functionality not found in other systems. Behind a simple, easy to use interface, Xelion offers features typically only found in larger, complex, and often far more costly systems designed with large businesses in mind.
Xelion includes all features with every license, so you never have to worry about paying more for the features your customer needs.
When customers find that alternative unified communications platforms, such as Microsoft Teams, 3CX Phone System, Ring Central, 8×8 or DialPad are too restrictive, Xelion provides the flexibility to cater to complex needs.
Any device, any time
Xelion provides powerful functionality across all platforms, including Microsoft Windows, Apple MacOS, Apple iOS and Android. If you have a connection, Xelion will keep you communicating and in control.
Customers are free to mix and match platforms and devices secure in the knowledge that Xelion not only provides an application for their platform, but that each platform has full access to the full functionality of Xelion.
Experience the power of Xelion multi-tenant pbx for MSPs that lets you work the way you want to – wherever you choose.
Each Xelion license allows the operator to access the platform from as many devices as they like. With support for all major platforms, Xelion is available wherever you need it.
Xelion provides MSPs with an ideal solution to scale with customer growth and development. All features of the Xelion platform are available when the customer is ready.
Power when you need it
Xelion multi-tenant pbx for MSPs includes powerful contact centre features and makes them accessible to any business. Manage complex skills-based call routing and queue structures, monitor team performance and service level standards compliance, and improve training and customer service with features such as “Whisper” and “Barge”, all using standard built-in features of Xelion.
Activa Communications provides MSPs with comprehensive training, documentation and support to ensure that every deployment of Xelion is not only a success, but an opportunity for customers to use progressively more features of the platform as their needs and awareness grows. MSPs find that customers use more features of the platform than they initially expect, and Xelion provides those features whenever the customer is ready to use them.
Full functionality on any platform
Xelion provides comprehensive functionality from whatever device you choose to use at the time. Unlike other platforms, the Xelion multi-tenant pbx for MSPs apps for smartphones are not a minimal cut-down version of the system. Instead, they are feature-parity equivalents across all platforms.
Using a smartphone, Xelion allows you to manage your team, view call statistics and reports, change call routing, update presence settings, and do virtually anything you can do from your computer.
Consider the benefits to a customer of being able to not only view but configure and manage the presence and call routing of their team, using just their smartphone. Xelion multi-tenant pbx for MSPs delivers truly revolutionary functionality.
Xelion multi-tenant pbx for MSPs delivers comprehensive functionality regardless of the device the operator is using. Access the power of the platform from anywhere.
Download our customer brochure exploring Xelion
Partners of Activa Communications gain access to a library of marketing materials to assist with their sales and marketing efforts.
MSPs can apply their own branding to all materials and provide customers with information about the platform in a variety for formats and media.
Activa Communications will also assist partners with technical solution design to assist with complex projects or requirements.
Download our customer brochure that provides a detailed discussion of the many features and benefits of Xelion multi-tenant pbx for MSPs.
If your MSP is not yet a partner of Activa Communications, why not apply today. Learn more about our Partner Program by clicking HERE.
Xelion wholesale UC platform for MSPs compared with other UC platforms
See how key features of Xelion stack up against other UC platforms. Many alternative UC platforms only provide features when more costly license versions or optional add-on products are purchased, while Xelion includes all features with every license of the platform.
Feature List
Xelion features a simple license structure where all features of the platform are available under a simple license per active user of the system. Unlike other platforms that require MSPs and customers to navigate complex licensing structures with multiple license versions, editions and optional products, with Xelion multi-tenant pbx for MSPs, customers have access to the full power of the platform without complex licensing.
A listing of just some of the features of the Xelion multi-tenant pbx for MSPs is provided below.
Feature
Description
Softphone
The Xelion desktop application gives you complete control and visibility of your communications through a single user interface.
Mobile
Available for both IOS and Android, the mobile apps gives you instant access to your communications whilst on the move.
Call Routing
Manage inbound calls via Hunt Groups, Overflows, Call Queues, Auto Attendants and much more.
Call Schedules
Time of day routing – Route calls in different ways depending on your work schedule and in the case of emergencies.
Multi Devices
Unlimited devices – users can have desk-phones in the office, cordless at home and mobile apps for on the move.
Hot Desking
Use any Xelion connected handset as your own extension at any time at any location.
Wall Boards
Real time visibility on performance stats on individuals or teams, display wall boards on screens across your business or access on the move.
Call Recording
1GB storage per user. Record individuals, teams or all calls within a business, stop-start functionality for 3rd party payments over the phone.
SMS
Send SMS messages to your customers via the Xelion Desktop app using your own business brand.
Instant Messaging
A private secure internal collaboration tool for one to one and group communication including document sharing.
WhatsApp
Connect with your end customers like never before. Included as standard simply add the plug-in to your website and retrieve your messages keeping all your communications in one place.
Presence
Instant visibility of all colleagues. Check if they are on the phone, identify location and availability.
Single Sign On
With Azure AD sync users can now sign into Xelion with their Microsoft credentials eliminating the needs for multiple log-ins and managing multiple passwords.
Listen Live
Listen in real time to your team on the phone to ensure quality and compliance. Managers can listen into calls for training and support when faced with difficult customers.
Query Tool
A database interrogation tool to gather in-depth analysis on your business communications.
Log in and Out
Join and leave Hunt Groups depending on your availability or business role.
Updates
Automated updates are released continuously to ensure the platform is performing at its optimal level at all times.
Music on Hold
Use the built-in music on hold tracks or upload your own music or marketing messages.
Power Users
Manage your teams phoneline, set their status, add greeting or out of office messages all through the Softphone.
Voicemail
Individual or group mailboxes. Collect all unanswered calls or enable voicemail to email so you never miss those important calls.
Self-Manage
Each Xelion user can self-manage their phone line all through the softphone or mobile app. They can update status and presence, twin to deskphone, divert calls and more.
Address Book
The powerful, unlimited global address book enables fast dialling of your contacts alongside a full history communication log to ensure professional service. Xelion tag every inbound call to meet all GDPR requirements.
Favourites List
Have all your favourites visible for ease of use to check availibility and click to dial.
Microsoft 365
Free with every licence, you can now sync your calendars and contacts as standard.
Reporting
Reporting packs included as standard to ensure you can manage your entire estate through a single user interface. With automated daily, weekly and monthly schedules you will always be in control of communications.
Complete coverage and exclusive platforms
Communications across Australia and New Zealand
With a complete range of Unified Communications and connectivity options to suit businesses large and small, Activa Communications provides partners with a single point of contact to arrange solutions for customers, from ordering to billing. Reduce complexity and maximise your profitability and efficiency by leveraging the highly automated systems and processes we’ve designed specifically to support the needs of Australian and New Zealand MSPs.
We provide your MSP with all of the tools you need to succeed
Partner Portal
Custom-designed to make your MSP more efficient.
Billing System
Flexible and efficient billing for all service types.
Solution Design
Technical input and support for your sales team.
Marketing Collateral
White-label marketing collateral available for your use.
Exclusive Platforms
Helping you stand out in the marketplace and compete.
Complete Coverage
Broad coverage and diverse options to enhance reliability.
Training
Technical training for your team, tailored to your needs.
Great Support
Responsive and effective support delivered 100% onshore.
Everything your MSP needs
A complete wholesale communications solution
We provide everything your MSP needs to maximise your profitability from Unified Communications services. Partner with Activa Communications to leverage our capabilities and exclusive platforms, tailor made for the needs of Australian and New Zealand MSPs.
Dedicated to helping MSPs profit from communications
Activa Communications is a channel-only provider of business communications services hand-picked for the Australian and New Zealand market. We’re locally owned and operated, and our services have been used by businesses, large and small, for over twenty years. Our team are passionate about supporting the growth and success of MSPs, Resellers, and Technology Advisors with tailored services that are efficient and cost effective and backed by responsive service and support.
Xelion wholesale UC platform for MSPs
Carrier Neutral, Always Independent
Relentless Automation, Constant Innovation
Exclusive Products, Helping you Stand Out in the Marketplace
Great Service and Highly Efficient Processes
Flexible Partnerships, We Bill / You Bill / We Bill for You
20+ Years Supporting Australian Businesses
Our services
Explore Our Services
Our communication solutions can assist your business in enhancing collaboration, improving communication, and expanding its reach.
Activa Internet
Connecting your business to the Internet with Tier 1 Fibre and NBN services.
Everything your MSP needs to profit from communications
We provide the products and services, the systems and processes, and the people and experience needed to help your MSP to be more profitable and efficient in communications.
