AgentX is a powerful platform that delivers AI voice agents for MSPs, ready to be configured and delivered to solve real-world problems for customers.
While competing platforms provide a toolkit that needs to be supplemented with an array of additional systems and subscriptions, AgentX by contrast is a complete system that is delivered “ready to use”, providing everything your MSP needs to deliver AI voice agents for MSPs today.
Key features of AgentX
- Marketing leading ElevenLabs voice library spanning 100+ languages each with multiple accents and distinct voice options.
- The latest LLMs from OpenAI, Llama and Google including GPT-5, Gemini 2.5 and Llama 4 Maverick.
- Inbound and outbound call operation that operates 24/7, saving your customers time and money.
- Customisable knowledge base libraries to train agents in customer operations and processes.
- Native no-code integration with 300+ customer applications using drag and drop workflow design.
- Built in automation tools including:
- Call transfer to human agents, other AI agents, or external systems by PSTN or SIP.
- Appointment scheduling direct to your calendar with live integration.
- DTMF code generation so your agents can navigate IVR/Auto-attendant systems.
- Outbound calling campaigns – assign AI voice agents to call and nurture a list of contact leads and update your CRM with the results!
- GDPR, EU AI Act compliance (SOC2 in progress).
- Easy to use management platform for your MSP to maintain an army of AI voice agents serving your customers!
Watch AgentX in action
Watch our video series introducing AgentX, the wholesale AI voice agent platform for MSPs now available in Australia and New Zealand.
Activa Communications is the exclusive distributor of AgentX in Australia and New Zealand through our Partner Program, and we invite MSPs, consultants and technology advisors to reach out today and find out how AgentX AI voice agents for MSPs can transform their AI and voice offerings.
Learn more about the many benefits of AgentX AI voice agents for MSPs below
Powerful AI voice agents with full control for your MSP
AgentX AI voice agents empower your MSP to deliver an army of voice assistants ready to solve real-world problems for your customers. The platform provides your MSP with full control to tailor the settings of each AI voice assistant to suit the needs of each customer and use-case.
Unlike competing platforms, AgentX is a complete platform that is delivered “ready-to-use”, with no costly or time-consuming integration or configuration work required.
Instead, your MSP can launch your AI voice agent offerings within hours, not months, and deliver customers with working AI voice assist proof of concept demonstrations the same day that your account is activated!
Native knowledge base feature to train AI voice agents
An AI voice agent is only as good as the information it has access to, and AgentX empowers your MSP to deliver AI voice agents and assistants that know exactly precisely what your customers need them to know when managing calls.
The knowledge base feature allows AI voice agents to ingest entire website and collections of documents and to then use that knowledge to answer questions from callers, saving your customers time and money.
Knowledge bases can be shared between assistants, allowing customers to deploy multiple agents quickly and easily with minimal effort.
ElevenLabs voice quality and range
AgentX AI voice agents for MSPs delivers the highest quality and range of voices by leveraging the ElevenLabs platform.
With support for over 100 languages, and multiple voice accents, genders and styles per language, AgentX even supports multiple languages per assistant should customers require their AI voice agent for MSPs to be bilingual!
Your MSP can deliver the highest quality of AI voice agents to customers by relying on the investments made in the AgentX platform to use the best available voice engine with the broadest range of language support.
Automatic appointment setting and calendar management
AgentX AI voice agents can make or receive calls and arrange appointments directly into customer calendars using native integrations into dozens of calendar applications, including: Google Calendar, Outlook Calendar, Apple Calendar, CalDav, Zoho Calendar, ICS Feed, Vimcal, Lark Calendar, Microsoft Exchange and more.
- Does your customer need to confirm patient appointments for the following day? – Configure an AI voice agent to call each patient to confirm their appointment, rescheduling appointments as needed automatically.
- Need to arrange to reschedule a batch of appointments when a staff member is on leave? – Arrange an AI voice agent to call all of the customers in your diary to reschedule their appointments for a future date that’s available in your calendar.
No-code integration with 300+ applications
AgentX takes all the time and effort out of integrating AI voice agents with customer applications. With a native no-code automation platform that features built-in integrations with over 300+ applications, AgentX makes it easy to design, build and launch AI voice agents that can handle real-world problems and deliver incredible value to your customers.
Customers can deploy AI voice agents to confirm appointments, update their customer database, chase up late payments, and much more, all while using and updating the live information your customers are using every day.
Your MSP can save tremendous time and effort and deliver tailored solutions to customers, leveraging the power of the AgentX platform.
Website AI voice agent widget
AgentX supports the embedded of AI voice assistants in websites, providing customers with a seamless new option to connect with their customers.
Your MSP can add value to your customers by embedding their low-cost AI voice agents for MSPs directly into their website, allowing visitors to initiate a live call and be assisted with their enquiry, 24/7, at a tiny fraction of the cost of arranging a live answering service or human staff member.
The AI voice agent can provide professional assistance and support and update your customer’s systems so that every interaction is captured and recorded.
Through the AgentX platform, the options are limitless!
Outbound calling campaigns and lead management
The AgentX platform is not limited to just making outbound calls. It contains a native campaign management feature where AI voice agents can be assigned a list of contacts to call and configured to manage each call with the desired voice and approach to meet customer expectations.
- Does your customer need to update their contact database? – Configure an AI voice agent to perform the job for a fraction of the time it would take a human.
- Need to confirm attendees at an upcoming event? – Configure an AI voice agent to call each contact and professionally update the list of attendees.
Native phone numbers across countries, plus SIP integration
AgentX supports multiple options for AI voice agents to interact with callers. Numbers from multiple countries can be activated on the platform allowing inbound and outbound calling and SMS sending without number porting or further configuration.
Your MSP can also configure AgentX AI voice agents to utilise your preferred SIP based trunking or phone system platform, including Activa Voice Trunks and Xelion, so that customers can use existing systems and numbers.
AgentX can also impersonate an existing number when making outbound calls, using a simple verification process to ensure that the calls are authorised.
Automatic call recording, summarisation and post-call actions
AgentX AI voice agents for MSPs ensures that every call is captured, and supports native call recording, transcription and summarisation.
The recording and metadata of every call can be accessed from the AgentX platform through multiple pathways, including:
- Automated post-call actions to push call records to external systems.
- No-code automations to send notifications of completed calls to customers.
- Direct API access to the platform.
With AgentX AI voice agents for MSPs, all call information is at your fingertips.
AgentX AI voice agents for MSPs
Deliver real value to your customers using AgentX to solve real world problems by integrating with customer applications and communications systems.
Use AgentX to:
- Call prospects and leads and update your CRM with the results.
- Call customers and confirm their appointments, adjusting their booking when required.
- Receive calls and assist customers, transferring to appropriate areas when needed.
- Receive calls and provide transactional information drawing from your ERP system.
- Receive calls and provide technical support to customers, drawing information from your knowledge base.
- Call customers and conduct surveys and solicit feedback, storing the results in your systems.
Multiple plan options available to get started
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Activa Communications is a channel-only provider of business communications services hand-picked for the Australian and New Zealand market. We’re locally owned and operated, and our services have been used by businesses, large and small, for over twenty years. Our team are passionate about supporting the growth and success of MSPs, Resellers, and Technology Advisors with tailored services that are efficient and cost effective and backed by responsive service and support.
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