AI call transcription and call summaries with Xelion and RAMP
Xelion is a true omni-channel Unified Communications platform that can meet the specific needs of businesses of many types. When paired with the RAMP platform, customers can ensure compliance and optimise CX (customer experience) with Xelion using RAMP as a secure archive to store call metadata and recordings, and to generate AI call transcription and call summaries.
Customers using Xelion have already discovered the many benefits of the platform, including:
The simple licencing model, where all features are included with every licence, with no versions, editions, upgrades or renewals to worry about.
The dynamic and customisable user interface that empowers the operator to control their communications easily across devices.
The impressive Android and iOS applications, that deliver true Unified Communications features to smartphones and tablets.
The highly configurable range of options to manage calls and chats, and to ensure that every customer interaction is managed well.
Watch Xelion and RAMP in action
When paired with RAMP, Xelion delivers a complete solution for businesses seeking to meet compliance requirements or to optimise customer service.
Watch our video introducing RAMP, the first Xelion Ecosystem platform now available in Australia and New Zealand.
Activa Communications is the exclusive distributor of Xelion paired with RAMP in Australia and New Zealand through our Partner Program. We invite technology advisors, telco resellers, consultants and MSPs who are seeking an alternative to the commonly offered PBX and Unified Communications platforms to reach out today and find out how Xelion and RAMP can enhance their UC and compliance offerings.
Provide your customers with a market-leading and rapidly growing UC platform that can be extended with AI call transcription and call summaries, enhancing efficiency, customer service and information capture, ensuring that your customer will use the solution for many years to come.
Xelion combined with AI call transcription and call summaries provides your MSP with a powerful offering to customers, helping your MSP to stand out in a crowded marketplace, and enhancing your MSPs profitability at the same time.
Learn about the benefits of AI call transcription and call summaries
Ensure compliance with privacy laws and regulations
Ensure compliance with privacy laws and regulations with Xelion and RAMP, helping businesses to remain compliant by providing a separate, secure archive of all call information including recordings, AI call transcription and call summaries, and all call metadata, so the business can ensure that they can always prove exactly what was said, by whom, to whom, at any time.
RAMP is hosted separately to Xelion but still onshore in Australia or New Zealand, providing customers with a separately managed platform that can be made compliant with Australian and New Zealand privacy laws and regulations.
Xelion with RAMP delivers a secure archive of all call information, allowing customers to remain compliant.
Ensure that all call information including AI call transcription and call summaries is safe and secure.
Securely store call recordings and restrict access
While Xelion provides strong access control features, compliance with privacy laws and regulations can require separate or more granular controls over access to call information. The combination of Xelion and RAMP ensures that all call information including recordings and AI call transcription and call summaries are stored in a separate environment with completely separate access controls.
No matter what happens to call information stored in Xelion, or what access controls are in place, the RAMP archive is separate and secure, providing an auditable log of all access and all actions taken within the platform.
Customers can be confident that their compliance obligations can be met with Xelion and RAMP.
Establish access procedures for accessing and removing call information
One of the most challenging aspects of privacy law compliance is retaining information, but also deleting information on request. Together with RAMP, Xelion allows customers to meet their privacy law and regulation obligations easily.
Using RAMP, an operator with sufficient access rights can correctly delete personally identifiable information from the system. When doing so, they must select from a predefined set of reasons and provide a comment, and their actions are logged for auditing purposes.
The underlying call record remains intact, with only the necessary information removed including AI call transcription and call summaries.
RAMP ensures that every action taken in the system is logged, providing a full audit trail.
Enhance customer experiences (CX) and drive continuous improvements with AI call transcription and call summaries from Xelion and RAMP.
Enhance customer experiences
Businesses that assist customers by phone often struggle to identify where improvements can be made. Together with RAMP, Xelion enables customers to continually improve customer experiences by providing accurate AI call transcription and call summaries of each and every call. The RAMP platform enables access to review calls directly, or to automate the review of calls against set criteria, looking for areas of improvement.
When team members are able to spend more time helping customers and less time manually looking up information or switching between different applications, they are less frustrated and better able to provide great service.
Customers using an integration of CRM or ERP apps are also likely to continue to use the system in the long term simply because of the benefits they are seeing from the integration of CRM or ERP apps.
AI call transcription and call summaries
Xelion with RAMP can automatically generate summaries of calls using AI, creating a compact but meaningful summary of the call for review and analysis. The many integration options supported by Xelion and RAMP enable businesses to automate a wide range of compliance and customer experience optimisation processes easily.
Example 1 – if a business needs to ensure that staff always notify callers or a specific set of information, such as a disclaimer or standard legal waiver, Xelion with RAMP can be configured so that each call of the required type is checked to ensure that the required information was provided to the customer. Reports and notifications can be generated to provide efficient oversight, with the option to review the call in detail by reading the full transcript of the call or listening to the recording.
Example 2 – if an organisation wants to verify that their sales team are always mentioning current offers or promotions, or providing customers with a range of options, the process of extracting the transcript and summary of each call and then analysing it against specific criteria can be fully automated, with reports and notifications generated as needed.
Xelion and RAMP deliver AI call transcription and call summaries that support a range of process improvements.
Access comprehensive reporting of all call recordings including AI call transcription and call summaries using Xelion and RAMP.
Comprehensive reporting
RAMP provides access to all call information through a secure web portal. Every aspects of calls made in Xelion can be accessed, including call metadata, call recordings, AI call transcription and call summaries and more.
All information is then available to be reviewed and extracted, with live access to call recordings within the platform. Information can also be exported for analysis if required.
Integration with CRM and ERP applications
Xelion and RAMP both provide a comprehensive open API as well as existing integrations that can be used to connect to CRM and ERP applications.
The possibilities and opportunities are endless, with options to connect real time call events to CRM applications to improve live phones calls, and to connect AI call transcription and call summaries to customer records to drive greater insights and ongoing improvements.
If it can be imagined, it can be realised, using Xelion and RAMP.
Xelion with RAMP can be integrated with CRM and ERP applications to connect call information to customer records.
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With a complete range of Unified Communications and integration of CRM or ERP apps options to suit businesses large and small, Activa Communications provides partners with a single point of contact to arrange solutions for customers, from ordering to billing. Reduce complexity and maximise your profitability and efficiency by leveraging the highly automated systems and processes we’ve designed specifically to support the needs of Australian and New Zealand MSPs.
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We provide everything your MSP needs to maximise your profitability from Unified Communications and integration of CRM or ERP apps services. Partner with Activa Communications to leverage our capabilities and exclusive platforms, tailor made for the needs of Australian and New Zealand MSPs.
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