Welcome!

Congratulations, and thank you for choosing Activa Communications as your supplier for your messaging needs. We’re certain that the Activa Fax service you have ordered will provide you with reliable fax messaging for years to come.

We’re delighted to be able to assist you and on this page we want to provide you with all of the information you need to get the most of your new Activa Fax service.

Connecting to your Activa Fax service

When your Activa Fax service has been activated we will send you an Activation Email, which provides you with all of the specific information about your service that you need to access and use the service correctly.

The information provided in the email will include:

Confirmation of the key details of the service including the Customer reference details of your order.
Information to uniquely identify your service when accessing our systems, including our Partner Portal.
The type of Fax service you have ordered, including the product description.
The Username to access our customer portal, which is where the Fax service can be accessed and configured.
The Password for the Username above.
The Number of the Fax Service, which is the new or ported number attached to the service.

On this page we provide step-by-step instructions to help you to get started with your new Activa Fax service.

How to connect

Fax service configuration

The information provided in your Activation Email is all that is required to access your new Fax service and configure it to suit your needs.

Activa Fax service support multiple different options for both sending and receiving facsimiles, and it is recommended to review our Customer Guides (below) and ensure that the configuration is updates to suit the specific needs of the customer.

Some of the more common configurations used are:

Receiving Fax by email
Authorising one or more email addresses to send Fax by email.
Sending Fax by Print (Print Driver)
Fax Broadcasting

Customer Guides for using the service

We provide comprehensive customer-facing articles to assist customers to configure and use their new Activa Fax service. You can access that portal directly at Customer Guides. Articles relating to Activa Fax services are under the Messaging Services section.

Number Porting

If you have ordered a number to be ported to your Fax service, the details of that process will be communicated to you separately. Note that the Number included with your Fax service can be used to configure and test the service while the porting of your numbers is arranged.

You can learn more about Number Porting in the following article: Number Porting FAQ.

Contacting our helpdesk for support

When an issue cannot be resolved after following the troubleshooting processes above the next step is to open a ticket with our Help Desk so that we can assist you.

Tickets can be opened using the following methods:

Login to our Help Centre to log or access tickets directly.
Email us at helpdesk@activacomms.au.

When opening a ticket with our Help Desk you should ensure that:

You have the service or configuration identification number (accessible from the activation email, our Partner Portal or our Billing Portal).
You have completed the troubleshooting steps detailed above.

During business hours you can access our Help Desk using any of the options below:

Use our Help Centre to log or access tickets directly.
Email us at helpdesk@activacomms.au.
Call us on 1300 554 116 (select option 2).

Our helpdesk is available 24/7, with defined escalation pathways to ensure you always receive the assistance you need. Outside of business hours, you should call 1300 554 116 and select option 2. Your call may be directed to a messaging service who will forward your matter to the technician on duty.

Further Resources

Training and 1:1 assistance

Training for your team

We support our partners with technical training, with a focus on our exclusive platforms, Xelion and SentryNet. Use the link below to book a time for training tailored to your requirements and team.

Book training

Sales and Marketing Support

Support for your sales team

We support our partners throughout the sales cycle, and can assist you with expert solution design, technical expertise, marketing collateral (co-branded or your branding) and directly assisting you with sales opportunities.

Book a sales meeting

Partner Portal

Your gateway to Activa

Our partner portal provides access to manage customers, sites, contacts, services, projects, orders and much more. Use our Service Qualification feature to see what’s available at any site.

Help Centre

Access our helpdesk and KB

Our Help Centre is your primary access to our technical helpdesk, allowing you create and manage and tickets, and to access our extensive Knowledge Base containing technical guides and troubleshooting articles.

Help Centre

Customer Guides

Helpful articles for customers

Our customer guides and articles can be shared with your customers to provide a helpful reference and step by step guides for using our exclusive platforms, including Xelion and SentryNet.

Customer Guides

Billing Portal

Manage and view billing

Our billing portal provides partners with options to manage how customers are billed. Whether we are billing you, or billing your customers, or billing your customers under your brand, it’s all accessible in one place.

Billing Portal