Xelion is a true omni-channel Unified Communications platform that can meet the specific needs of businesses of many types. When paired with the CX-EX platform, customers can understand every call with automatic AI voice analytics that deliver actionable insights through a series of easy-to-use dashboards.
In this article we explore the specific opportunities for customers to leverage automatic AI voice analytics to drive better customer service and sales outcomes.
Customers using Xelion have already discovered the many benefits of the platform, including:
- The simple licencing model, where all features are included with every licence, with no versions, editions, upgrades or renewals to worry about.
- The dynamic and customisable user interface that empowers the operator to control their communications easily across devices.
- The impressive Android and iOS applications, that deliver true Unified Communications features to smartphones and tablets.
- The highly configurable range of options to manage calls and chats, and to ensure that every customer interaction is managed well.
Watch our video introducing CX-EX, the second Xelion Ecosystem platform now available in Australia and New Zealand.
Automatic AI voice analytics that deliver actionable insights
Optimise customer service with automatic AI voice analytics
Every business wants to improve the service they provide to customers, but when your business interacts with customers by phone how can you understand what is working, and not working, during those calls?
Together, Xelion and CX-EX provide the answer by delivering true omni-channel unified communications paired with automatic AI voice analytics that ensures that every call is automatically analysed, and valuable data-driven insights made available through intuitive and easy to use dashboards and reporting.
Let’s consider the many real-world problems that Xelion with CX-EX can solve –
Improved Customer Understanding
Xelion and CX-EX provides deep insights into customer attitudes, behaviours and sentiment through sophisticated voice analysis that identifies where experiences can be improves and predicts likely CSAT and NPS scoring from each and every call.
Optimise Employee Performance
While many systems focus only on customer sentiment and well-being, Xelion and CX-EX employ automated tools for monitoring and improving employee-customer interactions and ensuring that staff are looked after and supported in their roles.
Compliance and Risk Management
With secure access to all call information, including call recordings, transcriptions and summaries, Xelion and CX-EX together make it easier for customers to meet complex compliance obligations, and better manage risk.
Optimised Customer Service
CX-EX automatically identifies the topics and issues raised in each and every call, and detects where issues have not been resolved and further follow-up may be required, and then delivers data-driven insights into the procedures and practices that help staff to solve customer issues earlier.
Personalised Customer Experience
By automatically detecting the emotional content of calls, Xelion and CX-EX assist businesses to better tailor their service to suit different customers in different situations, based on AI driven emotion and sentiment analysis.
Informed Decision-Making
Customers can make better strategic business decisions with immediate access a wide range of AI voice analytics of all calls, rather than just a sample, delivered through a suite of intuitive and easy to use dashboards.
Xelion and CX-EX provide functionality at the forefront of transforming customer interaction data into strategic business insights leveraging advanced AI technologies. For businesses seeking to improve customer service experiences, the combination of Xelion and CX-EX is a rapidly deployed, affordable and easy option to deliver immediate results through automatic AI voice analytics that deliver actionable insights.
Together, Xelion and CX-EX provide a complete solution for organizations that need to ensure compliance with privacy laws and regulations relating to phone calls.
To learn more about Xelion and CX-EX click HEREEmpower sales operations with actionable insights from Xelion and CX-EX
With Xelion and CX-EX, customers can turn every call and conversation into a sales competitive advantage. As customers and staff interact and converse, thousands of small data points are collected by CX-EX and then presented into actionable insights in the form of easy-to-use dashboards and dynamic reports.
Together, Xelion and CX-EX make it easier for businesses to elevate the sales team by exposing and sharing the techniques that allow the top performers to excel.
Let’s explore some of the key features of Xelion and CX-EX that empower sales operations –
Drive Sales Effectiveness
- Identify What Works: Pinpoint the techniques used by top performers—objection handling, rapport building, problem solving, and closing techniques.
- Quota Achievement: Encourage desired call outcomes with timely insights to reach and exceed their targets.
- Sales Growth: Increase conversion rates with accurate data-driven strategies based on real world interactions.
Real-Time Coaching & Feedback
- Performance Dashboards: Near real-time insights and visibility into staff behaviours, strengths, and areas to improve in.
- Custom Feedback Loops: Reinforce effective sales techniques during campaigns based on what’s working, not after the campaign is over and it’s too late.
- Emotion Monitoring: Use AI emotional context to support agents, reduce burnout, and improve job satisfaction.
Deep Sales Analytics
- Sales Script Compliance: Automatically track adherence to mandatory and optional sales scripts and disclosures to keep everything on track.
- Objection Handling Analysis: Automatically understand and prepare for customer objections.
- Call Audits: Automate quality assurance with actual call data converted into ready to use QA scorecards and reports.
Improve sales operations and outcomes with automatic AI voice analytics from Xelion and CX-EX
Together, Xelion and CX-EX capture call information and turn thousands of data-points into meaningful insights that can drive improvements to sales operations. As calls are processed and analysed automatically, and insights delivered through a series of easy-to-use dashboards and dynamic reports, customers can leverage automatic AI voice analytics that deliver actionable insights.
To learn more about Xelion and CX-EX click HEREDrive improvements using automatic AI voice analytics
Xelion was designed to be a powerful and flexible Unified Communications platform that was still easy to use, and as a result it can cater to a wide range of customer types and requirements.
In this article we have explored just some of the ways in which customers can use automatic AI voice analytics that deliver actionable insights with Xelion and CX-EX.
If you’re curious about Xelion and would like to learn more, simply click HERE and book in your personal demonstration of the system.
If you are interested in learning more about how our Partner Program works, or how it can benefit your business, we’re ready to talk.
You can learn more about our Partner Program by clicking HERE. If you’re ready to apply, click HERE.
Proudly written by a human being without AI assistance.